SW Trading/Accessory Plaza FAQ
1. I've ordered from you before, but I can't sign in.
2. Do I need a Wholesale License to buy from you?
3. I've placed my order - now what?
4. I think I placed an order, but I'm not sure if it went through or not. How can I tell?
5. I placed an order today. How long before I receive my merchandise?
6. How much do you charge for shipping?
7. Why are the shipping costs so high?
8. What are the available shipping methods?
9. Are your web site prices your wholesale prices?
10. Is your website secure?
11. Do you ship outside of the USA?
12. Can I phone or fax in my order?
13. What is the minimum per order?
14. I saw an item on your website the other day, but I can't find it now. Is it still available?
15. I'm interested in an item, but when I add it to my shopping cart, it says OUT OF STOCK. Can I stil order this?
16. Do you substitute if an item I've ordered is out of stock?
17. I'm trying to place an order, but it won't go through. Why?
18. I received my order, but one of the items wasn't what I ordered. What should I do?
19. I received my order, but there is an item missing. What can I do?
20. I received my order, but my invoice says OUT OF STOCK for an item. Will this be backordered?
21. Can I use your pictures on my website?
22. What forms of payment do you take?
23. I do not like to use my credit card over the internet. Is there a way around this?
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