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Frequently asked questions

General Questions

Who and what are we?
We are SWTrading Accessory Plaza. We specialize in women fashion jewelry, luggage, handbags, and accessories. We're located at 8000 Harwin Drive Suite #410 in Houston,TX. Visit our About Us page for directions.

Is your web site secure?
Our web site shopping cart is completely secured and we use a third party company to scan our web site on a daily basis. Our secured pages are encrypted with 256-bit encryption and is verified with GeoTrust Extended Validation SSL. We are also a verified merchant with Authorize.net to process your credit card information. Please be sure when you input sensitive information on any web site, that your http url in your browser reads HTTPS; (s) is secured.

Is there a minimum per order?
No, there is no minimum order.

What forms of payment do you take?
We currently accept Visa, Master Card, Discover, American Express, and PayPal. We do not offer COD or accept checks for payment.

I've placed my order, now what?
Once your order is placed, you should receive an email confirmation stating that you've placed your order. If you don't see a confirmation order in your e-mail, be sure to check your SPAM inbox. If your submitted your order before 12PM. central time, your order will ship the same day if not the following busienss day. Orders placed after 12PM will ship the following business day. Please view the UPS Ground Map, in order to estimate your shipments travel time. Please keep in mind that UPS holidays will delay your shipment, so please arrange your shipment accordingly. USPS Orders will be picked up by USPS the following business day when placed before 12pm.

How do I check the status of my order?
When logged in, click on "My Account". On the left, choose "My Orders". Your orders will be shown and can be tracked. Alternatively, you can check the status of your order by going to the Order and Returns page, input your order number and information. Once orders are shipped, you will recieve an e-mail with tracking information. If you don't recieve an e-mail, check your SPAM inbox. If you cannot find your tracking information, please contact us.

How long does my shopping cart stay on my computer?
If you created an account with us, your cart will be stored with your account. Otherwise, you may lose your shopping cart items. Items in your cart are not reserved items. Items are only gauranteed once the checkout process is complete if stock numbers are accurate. 

Are there any coupons or discounts?
Discounts are coupons vary depending on our current sale or special. Sign up for our email list or follow us on social media (swt.accessoryplaza on facebook & instagram) to get updates on sales, specials, newsletters, and promotions!

I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Shipping & Delivery

What are the available shipping methods?
We currently offer the following UPS shipping methods: UPS GROUND, UPS 3 DAY SELECT, UPS 2ND DAY AIR and UPS NEXT DAY AIR. We also offer USPS for packages that are lighter than 25 lbs. 

How much do you charge for shipping?
Shipping is automatically estimated for you in your shopping cart. Type in your shipping zip code and click "Get A Quote". Your available shipping options along with the price will be shown. 

Do you ship outside of the USA? Do you ship to Canada?
We can ship to canada via UPS Standard. We do not ship outside of the USA and Canada. 

Can I pick up my order?
Yes. During the checkout process, choose "Store Pick Up" as your shipping option. These orders are usually ready for pickup the same day if ordered before 11am. Orders can be picked up at 8000 Harwin Dr. Suite 410 Houston, TX 77036 during business hours (9am-6pm). 

I placed an order today, how long does it take before I receive my merchandise?
If you  submitted your order before 12 p.m. central time, your order will ship the same day. Otherwise, your order will ship within the next 2 business days. Please click here to view the UPS Ground Map, in order to estimate your shipments travel time. Please keep in mind that UPS holidays will delay your shipment, so please arrange your shipment accordingly. 

I haven't received my package and it should have been here. What do I do?
First, Track your package and at least wait until the end of the business day. If you still have not received your package, contact UPS at 1-800-PICK-UPS and supply them with your tracking number. They will be able to also help you track your package. If you still cannot locate your package, please contact us at (713)334-8377.

How do I track my package?
You can click here to view the Orders and Returns page and fill in your order number along with your billing zip code. Then, click on your tracking number where you will be redirected to the UPS Tracking page. Here, you will find a detailed list of your package status.

I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Returns & Replacements

How long do I have to report any damages or missing items from my order?
If you have any damaged items, missing items, or just simply just don't like what you've received, you must report to us within 7 days of receiving your merchandise to get a RMA. Or you can go to the Orders and Returns page and submit your information.

What is a RMA and how do I get one?
RMA is a return authorization number, which you MUST have if you are returning any merchandise back to us. Packages without a RMA written on the outside will be refused and sent back to the sender at the senders expense.

I've received my order, but one of the items wasn't what I ordered. What should I do?
If you have received your order with an incorrect item, please call us at (713)334-8377. Please also have your order number ready prior to contacting us.

I've received my order, but there is an item missing. What should I do?
If you have received your order with a missing item, please find the item that was sent instead of the item you received and call us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.

I've received my order, but my invoice says OUT OF STOCK for an item. Will this be backordered?
If you have received your order with an item that says "OUT OF STOCK" or "CANCELED", that item will not be backordered.

I've received my order, but I don't like the items. What should I do?
If you have received your order and do not like the items, you have 7 days from the date you received your order to report to us. We are not liable for the shipping cost when sending back to us. A 25% restocking fee applies to orders sent back, if you do not like the items. Also all items sent back must be in the original packaging and is free of damage. If you have a question, please don't hesitate to contact us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.

I've received my order, but one or more of the items are defective. What should I do?
If you have received your order with a defective item, please call us at (713)334-8377 within 7 days of receiving your order. Please Also have your ORDER NUMBER ready prior to contacting us.

I've received my package, but the box was damaged in transit and one or more of the items are defective. What should I do?
If you have received your order and the package was damage, please make note with the driver if possible and contact UPS immediately to start a damaged claim.

I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Ordering

Do I have to register to place an order?
No, you do not have to register to place an order. Simply add your items to your shopping cart and continue through to the checkout process. In order to receive wholesale pricing, you must register with us and fill out the tax id form. We do recommend that you create an account to track past orders, save billing/shipping information, and to check out quicker without having to input your information every time. Also if you create an account with us, your shopping cart will be saved to your account and you can access this from any location. Otherwise, you may lose your shopping cart items.

How do I register?
You can register on the "My Account" page.

How do I place an order?
Placing an order is simple. Just add the items and quantity you'd like to your cart, and proceed to the checkout page. You will be given options to either Register, Sign In, or you can checkout without creating an account.

I'm interested in an item, but when I add it to my shopping cart, it says OUT OF STOCK. Can I still order it?
If the item is OUT OF STOCK, you must remove it from your shopping cart in order to proceed to the checkout. You will not be able to order OUT OF STOCK items, though sometimes OUT OF STOCK items are ordered due to submissions made by other customers at the same time or we were not able to remove the item offline quick enough. If the item some how does appear on your order but states "OUT OF STOCK", we do not guarantee that it is in stock. 

What forms of payment do you take?
We accept Visa, Master Card, Discover, American Express, and Paypal . We do not offer COD or accept checks for payment.

I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.

Viewing Orders
To view your order, simply login to your account and click "My Orders" on the left side menu. Or go to "Orders and Returns" page and input your information to view your order.
Updating Account Information
To update your account information, login to your account. there you will have the option to change your account information.