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Returns & Replacements

How long do I have to report any damages or missing items from my order?
If you have any damaged items, missing items, or just simply just don't like what you've received, you must report to us within 7 days of receiving your merchandise to get a RMA. Or you can go to the Orders and Returns page and submit your information. If you placed an order as a guest, please visit our Orders and Returns

What is a RMA and how do I get one?
RMA is a return authorization number, which you MUST have if you are returning any merchandise back to us. Packages without a RMA written on the outside will be refused and sent back to the sender at the senders expense.

I've received my order, but one of the items wasn't what I ordered. What should I do?
If you have received your order with an incorrect item, please call us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.

I've received my order, but there is an item missing. What should I do?
If you have received your order with a missing item, please find the item that was sent instead of the item you received and call us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.

I've received my order, but my invoice says OUT OF STOCK for an item. Will this be backordered?
If you have received your order with an item that says "OUT OF STOCK" or "CANCELED", that item will not be backordered.

I've received my order, but I don't like the items. What should I do?
If you have received your order and do not like the items, you have 7 days from the date you received your order to report to us. We are not liable for the shipping cost when sending back to us. A 25% restocking fee applies to orders sent back, if you do not like the items. Also all items sent back must be in the original packaging and is free of damage. If you have a question, please don't hesitate to contact us at (713)334-8377. Please also have your ORDER NUMBER ready prior to contacting us.

I've received my order, but one or more of the items are defective. What should I do?
If you have received your order with a defective item, please call us at (713)334-8377 within 7 days of receiving your order. Please Also have your ORDER NUMBER ready prior to contacting us.

I've received my package, but the box was damaged in transit and one or more of the items are defective. What should I do?
If you have received your order and the package was damage, please make note with the driver if possible and contact UPS immediately to start a damaged claim.

I still have a question and I can't find the answer.
If you still have a questions, please don't hesitate to contact us by phone at (713)334-8377 or click here to contact us by email.